Are We a Good Fit For You?

New Patient Checklist

It is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision-making be based on mutual respect.

Please read the following checklist carefully to be sure Stapleton and Pearl Street Pediatrics is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.

TOPIC PRACTICE PHILOSOPHY Agree!

Vaccines

Our vaccine policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).   

Antibiotics

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
 

Medical Home

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.
 

Technology

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website for routine questions and we use automated reminders for appointments and for routine care/immunizations that are due.  

Office Hours

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We do offer walk-in appointments if necessary. However Walk-In appointments are seen in the first available sick visit appointment slot and will not be called back before a scheduled visit.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.
 

After Hours

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.
 

Insurance

Make sure we participate with your insurance plan. Click here for a list of our participating insurances.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our financial policy for more information regarding insurance.
 

Billing and Fees

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.  

Scheduling Appointments

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line.. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.)

 

Timeliness & Missed Appointments

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee will be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee will be charged if the FIRST appointment is missed.

 
Denver Pediatrics

What Our Patients Say:

This is the place to go. My daughter has a serious medical condition that has been diagnosed for the last year. We work with Children's on an regular basis but Norkio has been our life saver. Norkio advocate for my daughter with many different department at children's, oxygen companies, OT and PT's and is always happy to do so. Amy Nash is always there to fight the fight if Noriko is not. After sending us to the ER one Friday afternoon Danny called to check on us, not just on Friday but on Saturday and Sunday as well! I have never heard of a provider doing that. Countless times I have run in with my daughter having oxygen problems and been terrified, but the team at Stapleton Peds always eases my fears and takes remarkable care of my children. Rashima at the front desk is wonderful and just hearing her voice eases the panic. I just want to name everyone and mention something special about them but there are just too many special things about this practice. Katie M Nov 29,2016

Stapleton Office

2975 Roslyn Street
Suite 100
Denver, CO 80238

303-399-7900
FAX: 303-399-7999

MONDAY-FRIDAY: 8am to 5pm
SATURDAY: 8am to 12:30pm

  • Sick Visits only on Saturdays
  • Our Denver pediatrics office is closed every day from 12:30-1:30 for lunch
  • We are closed on major holidays
Mother and kids with giraffe at zoo

Pearl Street Office

1258 South Pearl Street
Suite 110
Denver, CO 80210

303-399-7970
FAX: 303-399-7905

MONDAY-FRIDAY: 8am to 5pm 
SATURDAY: Closed

  • Saturday sick appts seen at Stapleton Pediatrics office only
  • Our office is closed every day from 12:30-1:30 for lunch
  • We are closed on major holidays
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